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Frequently asked questions - FAQ

How to buy
How can I place an order?
We suggest you to create your account before placing your order. This will allow you to easily recover all your data, consult all your past orders and receive info on all BL promotions.
How can I track the progress of my order?
You can write to customercare@bicycle-line.com and we will keep you updated on the status of your shipment
How can I change the delivery address?
Write to customercare@bicycle-line.com as soon as possible and we will inform the carrier of the change of address
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How can I leave a review about one of your product?
After 15 days from the dispatch of your order, you will receive an email that will allow you to leave a comment on the purchased items. Or you can leave a comment directly on the site, after registering your profile.
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Return policy
I would like to send a product back
Send, at your expense, the product to: Bicycle line via F.Ferrara 31030 Dosson di Casier - Treviso-Italy. Once we have the product here and after checking it, we will refund the money, using the same payment method used during the purchase.
I would like to change the size.
On our page https://www.bicycle-line.com/eng/right-of-withdrawal it’s illustrated, how to change the size. In case of doubt, contact our customer care service customercare@bicycle-line.com.
I would like to send a product back, that I didn’t buy on your website www.bicycle-line.com.
This is not possible, in these cases, it is always necessary to refer to the store where the garment was purchased.
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Promo code
My promo code doesn’t work, what can I do?
Contact us now at customercare@bicycle-line.com and we will resolve the problem as soon as possible
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Sale points
Does BL have some sales points, where I can see the products?
Contact customercare@bicycle-line.com and we will give you the address of the nearest store.
Do you have an outlet?
In our company in via Ferrara in Dosson di Casier (Tv) you will find our outlet, which has got the following shop times: Mon / Wed / Fri from 3.30 pm to 7.00 pm
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Size guide
Where can I find a size guide?
Check the page on our website https://www.bicycle-line.com/eng/size-chart, there you will find our size chart
How can I choose my size correctly?
Our size chart is exhaustive and taking some measures it will be easy to choose the most appropriate size, but if in doubt, do not hesitate to contact us at customercare@bicycle-line.com .
What kind of size guide do you use?
The system used is the European one
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Washing guide
How should I wash and take care of BL/Kreeze products?
At the page https://www.bicycle-line.com/eng/warranty there are all the indications to follow for a good use of the product
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