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How can I place an order?
We suggest you to create your account before placing your order. This will allow you to easily recover all your data and consult all your past orders.
How can I track the progress of my order?
You will receive some emails, which will communicate your tracking number and which will update you on the status of your shipment. If you have any doubts, you can write to customercare@bicycle-line.com.
How can I change the delivery address?
Write to customercare@bicycle-line.com as soon as possible and we will inform the carrier of the change of address
How much are the shipping costs?
For Italy, shipping is free for orders over € 80, if less, shipping costs € 7. The cash on delivery payment service costs € 5.
For Europe, the minimum order amount must be € 100, below which shipping costs € 12. For express shipments the cost is € 17.
For extra EU shipping is free over € 150, if less, it costs € 20.
To which countries do you send your products?
Currently the countries from which it is possible to order online our products are Austria, Australia, Benelux, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malaysia, Poland, Portugal, United Kingdom, Czech Rep., Romania, Singapore, Slovakia, Spain, South Korea, Sweden, Switzerland and USA.
Which forms of payment do you accept?
Check the link https://www.bicycle-line.com/en/content/5-payment and you'll see all the payment methods
Can I change or cancel my order?
If the order hasn’t been sent yet, yes. Write to customercare@bicycle-line.com and we will check, if it’s possible.
I would like to receive an invoice
During the checkout, where you have to fill the various fields with your personal details, there is the possibility to request an invoice by flagging on the corresponding voice.
How can I create my account, if I’m not your customer yet?
You can go to www.bicycle-line.com/en/login , here you will have the possibility to register your profile
Can I request a customization of any of your products?
Yes,contact us at customercare@bicycle-line.com
If I don’t find out a product
Write to customercare@bicycle-line.com: we will check if the requested product is still available
Warranty of the products. Whom should I contact if I have a reclamation?
BL offers a guarantee of 24 months (from the date of purchase) in case there is a defect in the materials. This warranty is valid only if maintenance and product care standards are observed, see https://www.bicycle-line.com/en/content/14-warranty
Return policy
I would like to send a product back
Send, at your expense, the product to: Bicycle line via F.Ferrara 31030 Dosson di Casier - Treviso-Italy. Once we have the product here and after checking it, we will refund the money, using the same payment method used during the purchase.
I would like to change the size
On our page https://www.bicycle-line.com/en/content/13-right-of-withdrawal it’s illustrated, how to change the size. In case of doubt, contact our customer care service customercare@bicycle-line.com.
I would like to send a product back, that I didn’t buy on your website www.bicycle-line.com
This is not possible, in these cases, it is always necessary to refer to the store where the garment was purchased.
Reviews
How can I leave a review about one of your product?
After 7 days from the delivery of your order, you will receive an email that will allow you to leave a comment on the purchased items.
Promo code
My promo code doesn’t work, what can I do?
Contact us now at customercare@bicycle-line.com and we will resolve the problem as soon as possible
Size and washing guide
Where can I find a size guide?
Check the page on our website https://www.bicycle-line.com/en/content/12-size-chart, there you will find our size chart
How can I choose my size correctly?
Our size chart is exhaustive and taking some measures it will be easy to choose the most appropriate size, but if in doubt, do not hesitate to contact us at customercare@bicycle-line.com. Keep in mind that our garments have an anatomical, even if not excessive, fit.
What kind of size guide do you use?
The system used is the European one
How should I wash and take care of BL products?
At the page https://www.bicycle-line.com/en/content/14-warranty there are all the indications to follow for a good use of the product
Sale points
Does BL have some sales points, where I can see the products?
Contact customercare@bicycle-line.com and we will give you the address of the nearest store.
Do you have an outlet?
In our company in via Ferrara in Dosson di Casier (Tv) you will find our outlet, which has got the following shop times: Mon / Wed / Fri from 3.30 pm to 7.00 pm