We suggest you to create your account before placing your order. This will allow you to easily recover all your data and consult all your past orders.
You will receive some emails, which will communicate your tracking number and which will update you on the status of your shipment. If you have any doubts, you can write to firstname.lastname@example.org.
Write to email@example.com as soon as possible and we will inform the carrier of the change of address
For Italy, shipping is free for orders over € 80, if less, shipping costs € 7. The cash on delivery payment service costs € 5.
For Europe, the minimum order amount must be € 100, below which shipping costs € 12. For express shipments the cost is € 17.
For extra EU shipping is free over € 150, if less, it costs € 20.
Currently the countries from which it is possible to order online our products are Australia, Benelux, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malaysia, Poland, Portugal, United Kingdom, Czech Rep., Romania, Singapore, Slovakia, Spain, South Korea, Sweden, Switzerland and USA.
Check the link https://www.bicycle-line.com/en/content/5-payment and you'll see all the payment methods
If the order hasn’t been sent yet, yes. Write to firstname.lastname@example.org and we will check, if it’s possible.
During the checkout, where you have to fill the various fields with your personal details, there is the possibility to request an invoice by flagging on the corresponding voice.
You can go to www.bicycle-line.com/en/login , here you will have the possibility to register your profile
Yes,contact us at email@example.com
Write to firstname.lastname@example.org: we will check if the requested product is still available
BL offers a guarantee of 24 months (from the date of purchase) in case there is a defect in the materials. This warranty is valid only if maintenance and product care standards are observed, see https://www.bicycle-line.com/en/content/14-warranty
Send, at your expense, the product to: Bicycle line via F.Ferrara 31030 Dosson di Casier - Treviso-Italy. Once we have the product here and after checking it, we will refund the money, using the same payment method used during the purchase.
On our page https://www.bicycle-line.com/en/content/13-right-of-withdrawal it’s illustrated, how to change the size. In case of doubt, contact our customer care service email@example.com.
This is not possible, in these cases, it is always necessary to refer to the store where the garment was purchased.
After 7 days from the delivery of your order, you will receive an email that will allow you to leave a comment on the purchased items.
Contact us now at firstname.lastname@example.org and we will resolve the problem as soon as possible
Check the page on our website https://www.bicycle-line.com/en/content/12-size-chart, there you will find our size chart
Our size chart is exhaustive and taking some measures it will be easy to choose the most appropriate size, but if in doubt, do not hesitate to contact us at email@example.com. Keep in mind that our garments have an anatomical, even if not excessive, fit.
The system used is the European one
At the page https://www.bicycle-line.com/en/content/14-warranty there are all the indications to follow for a good use of the product
Contact firstname.lastname@example.org and we will give you the address of the nearest store.
In our company in via Ferrara in Dosson di Casier (Tv) you will find our outlet, which has got the following shop times: Mon / Wed / Fri from 3.30 pm to 7.00 pm